Data Protection Act

We at Kingfisher Web Services place paramount importance on customer service and aim to meet your expectations on every occasion.

To achieve this aim we need accurate personal information about you. We have a legal obligation under the Data Protection Act of 1998 to ensure that all information held and processed complies with the principles of the Act. The Act requires all personal information to be treated under the strictest confidence and to be used only for purposes of which you are aware.

Confidentiality
We will treat all applicant personal data as private and confidential. Nothing about a client's contact details will be disclosed to anyone, other than in four exceptional cases permitted by law. These are:
  • where we are legally required to do so. For example, to comply with money laundering regulations, and to help stop criminals using financial products or services to launder money. Some acts of parliament oblige us to disclose information about our customers to certain bodies with statutory powers
  • where there is a duty to the public to disclose
  • where disclosure is required to protect our interest (This will not be used as a reason for disclosing information about you for marketing purposes.)
  • where disclosure is made at your request or with your consent. (This can be either as a result of an application for a product or service or by signing an explicit declaration as part of the application. Consent does not need to be in writing if the service is provided over the telephone.)
From time to time we will employ agents and sub-contactors to process your information on our behalf. The same duty of confidentiality and security will apply to our agents and sub-contractors and all processing will only be carried out under our instruction and will be supported by written contract. All our employees are personally responsible for maintaining customer confidentiality. We provide training and education to all our staff to remind them about their obligations. Our policies and procedures are regularly audited and reviewed.
Use of Email
Should you decide to send us email, you should remember that messages sent over the Internet are not secure and you should therefore think very carefully before including any information of a confidential nature. For our part, we will respect the confidentiality of your information and will limit the Content of any email we create to reflect the security limitations that currently exist within the Internet environment. Should you therefore require us to respond, it is essential that you provide your full name and address to enable us to provide a written response.

Your Rights and Privacy
Under the Data Protection Act our clients have the right to access the information we hold about them. The act allows us to charge a £10.00 fee for this service. If anything is inaccurate or incorrect, please let us know and we will correct it immediately.
If you do not want to receive unsolicited mail from other companies, you can prevent this by registering with the Mail Preference Service. In addition the Telephone and Fax Preference Services enable you to object to receiving unsolicited marketing phone calls or faxes from other companies. To register, simply telephone the appropriate number below:
  • Mailing Preference Service: 0207 291 3310
  • Telephone Preference Service: 0207 291 3320
  • Fax Preference Service: 0207 291 3330
For more details about all the preference services, please see the Direct Marketing Associations website at: www.dma.org.uk

Use of Data
Your details will be used in providing the service you applied for and for the ongoing administration of the service.
There may be times when we feel that a service or product offered by us or a selected third party may benefit you or your clients. We may use information we obtain from your account transactions in this decision-making process. To make you aware of the service or product we may contact you by mail, telephone, fax, e-mail or other reasonable method to give you further details so that you can make an informed choice. You are, of course, under no obligation to apply for any of the services or products offered. If you prefer not to receive any of this information, please write to us at Corner House, Normanton on Cliffe, Grantham NG32 3BH. We will only contact you by phone or fax where you have given us your explicit consent.
When you visit our website, a certain amount of information is retained regarding the event to enable us to understand the profile of our visitors. The information retained includes the IP address and/or the domain name of the visitors. Cookies may be used to personalise your visit to this site.
This privacy policy only covers the Content Managed website product and does not extend to other websites that are linked to our site or client websites that use our product.